Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
The 30-day period starts on the delivery date shown in the carrier tracking information for your order.
Order Cancellation
You may cancel your order free of charge within 15 minutes of placing it by contacting us using the information below. Once this 15-minute window has passed, your order may already be in processing and cannot be cancelled; at that point, the return process below applies once the item is received.
Eligibility
Since our memory modules are used/refurbished, "return to original condition" doesn't mean factory-new. To be eligible for a return, your item must:
- Be the same module(s) you received, with no additional physical damage beyond what was disclosed at sale
- Include all original components (module, any included accessories)
- Be shipped back in anti-static packaging to prevent ESD damage
- Be accompanied by your order number or proof of purchase
Contact fulfillment@relutech.com before shipping anything back. We will provide return instructions and an RMA reference. Items sent back without first requesting a return will not be accepted.
Returns should be sent to:
RELUTECH 130 Technology Parkway NW, Suite 200, Peachtree Corners, GA 30092
Defective or Incorrect Items
If your item arrives defective, dead-on-arrival, or isn't what you ordered, contact us immediately at fulfillment@relutech.com. Once we confirm the issue, we'll send a prepaid return shipping label and issue a full refund or replacement at no cost to you.
Non-Defective Returns
If you're returning an item for any reason other than a defect or shipping error:
- Return shipping is at your expense
- A 25% restocking fee will be deducted from your refund
- The module will be tested and inspected upon return to confirm it matches the condition it was shipped in
The 25% restocking fee and the non-returnable categories below are also disclosed in these policies before you purchase. For multi-module orders, restocking applies per module returned as non-defective.
Inspection Process
All returns are tested before a refund is issued. We'll notify you once we've received and inspected the item, and let you know whether the return is approved as defective (free return, full refund) or non-defective (restocking fee applies).
Exceptions / Non-Returnable Items
We do not accept returns on:
- Custom or bulk/special-order lots
- Items returned without the original anti-static packaging after the module was installed in a live system, when we cannot reasonably verify that any damage or failure was present at delivery (ESD and handling after install can create issues we cannot attribute to the product as shipped).
- Sale items or gift cards
Please reach out if you have questions about your specific order.
Exchanges
The fastest way to get the module you want is to return the one you have, and once that return is approved, place a separate order for the replacement.
Refunds
Once your return is approved, you'll be refunded to your original payment method within 10 business days. Non-defective returns will reflect the 25% restocking fee deduction. Bank or card processing times may add a few extra days on top of that.
If more than 15 business days have passed since your return was approved and you haven't seen a refund, contact us at fulfillment@relutech.com.